Terms & Policies

Last updated: 14 June 2025

Privacy Policy

This Privacy Policy describes how Sovelle (“we”, “us”, “our”) collects, uses, and safeguards personal information when you visit our website, contact us, or engage our services.

1) Information we collect

  • Contact details you voluntarily provide (e.g., name, email, phone, company) via forms such as RFQ, swatch requests, or inquiries.
  • Business information relevant to quotations and fulfillment (e.g., specifications, quantities, timelines).
  • Usage data from site interactions (pages viewed, device/browser data, approximate location) collected via standard logs or analytics cookies.
  • Communications you send to us (email/WhatsApp) and our responses, for support and record keeping.

2) How we use information

  • To respond to inquiries, provide quotations, and deliver services you request.
  • To operate, maintain, and improve our website and customer experience.
  • To meet legal, regulatory, tax, and compliance obligations.
  • With consent (where required), to send updates that are relevant to your business.

3) Legal bases (where applicable)

Our processing may rely on performance of a contract or steps prior to a contract, our legitimate interests in running and securing our business, compliance with law, and your consent where mandated (e.g., certain cookies or marketing).

4) Sharing & transfers

We do not sell personal data. We may share information with service providers (e.g., hosting, email, analytics), logistics partners, or professional advisors bound by confidentiality, and as required by law. Data may be processed in jurisdictions outside your own; we apply reasonable safeguards for international transfers.

5) Retention

We retain information only as long as necessary for the purposes above and to meet legal or accounting requirements, then delete or anonymize it.

6) Security

We use appropriate administrative, technical, and physical measures to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, to object to certain processing, or to portability. You may also withdraw consent at any time (where processing relies on consent). To exercise rights, contact us at hello@sovelle.africa.

8) Cookies & analytics

We may use essential cookies for site functionality and optional analytics cookies to understand usage. Your browser may let you block cookies; some features may not work without them.

9) Children

Our website and services are intended for business users and are not directed to children.

10) Changes & contact

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “Last updated” date. For questions, contact:
Email: hello@sovelle.africa
Phone: +1 628 250 2600
Address: Cotonou, Benin

Terms of Use

By accessing or using the Sovelle website and services, you agree to these Terms of Use.

1) Use of the site

Use the site only for lawful business purposes and in compliance with these Terms and applicable laws. Do not interfere with site security or attempt to access non-public areas.

2) Quotes, orders & programs

Specifications, pricing, MOQs, lead times, and availability are subject to confirmation in a written quotation or supply agreement. Images and content are illustrative.

3) Intellectual property

All content on this site—including text, graphics, logos, and designs—is owned by Sovelle or its licensors and protected by law. You may not reproduce or distribute content without prior written permission.

4) Third-party links

The site may link to third-party websites or services. We are not responsible for their content, policies, or practices.

5) Disclaimers

The site is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

6) Limitation of liability

To the fullest extent permitted by law, Sovelle will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, arising from or related to your use of the site.

7) Indemnity

You agree to indemnify and hold Sovelle harmless from claims arising from your misuse of the site or breach of these Terms.

8) Governing law

These Terms are governed by the laws of the Republic of Benin, without regard to conflict-of-law rules. Exclusive venue shall be the courts located in Cotonou, Benin.

9) Changes to Terms

We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance of the revised Terms.

Accessibility

Sovelle is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

Our approach

  • Designing with accessibility and usability in mind.
  • Aim to conform to WCAG 2.1 Level AA where practicable.
  • Continuous improvements to color contrast, keyboard navigation, and semantic markup.

Compatibility & assistive tech

The site is designed to work with modern browsers on desktop and mobile. Some features may require JavaScript and cookies.

Feedback

If you experience difficulty accessing any part of the site, please contact us. We take your feedback seriously and will work to address issues.

Email: hello@sovelle.africa
Phone: +1 628 250 2600